Return and refund policy

Returns & Refund Policy

Returns

We offer a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please email us at info@hwypt.clinic and include your order ID. All return requests are reviewed and approved on a case-by-case basis.

Returns sent without prior authorization will not be accepted.

Return Shipping

Unless otherwise stated in writing, customers are responsible for all return shipping costs.

Please contact us before returning any item so we can review your request and provide appropriate instructions based on your specific case.

Return Address

Approved returns must be either:

• Shipped to:
  1115 Madison St NE # 1070
  Salem, OR 97301
  United States
  
• Delivered in store at the same address

Damaged or Incorrect Items (Reporting Window)

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us at info@hwypt.clinic within 48 hours of receiving the product and include your order ID.

To report a damaged or incorrect item, we require:

• Your order ID
• A clear photo of the product
• A video clearly showing the issue

Reporting damage within this 48-hour window allows us to properly evaluate the issue.

Return Window After Damage Approval

If your damage report is approved, the item may be returned within our standard 10-day return window, counted from the date you received the item.

Damage claims reported after 48 hours may not be eligible for a refund or replacement.

Non-Returnable Items

The following items are not eligible for return:

• Personal care or hygiene products
• Perishable goods
• Custom or personalized items
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Exchanges

If you wish to exchange an item, the fastest method is to return the original item (if eligible). Once the return is approved, you may place a new order separately.

Refunds

If your refund request is approved, the item must be returned to us—either by shipment or in-store delivery—before any refund is initiated.

Refunds are processed only after we receive and inspect the returned product. Approval of a return does not guarantee a refund and is subject to inspection and compliance with this policy.

Approved refunds are issued to the original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us and reference your order ID.

Contact

For all return or refund questions, please email us at:
info@hwypt.clinic
and include your order ID for faster assistance.

Returns FAQs