Shipping policy
🚚 Shipping Policy
Last updated: September 2026
We sell two kinds of product and they are shipped and priced differently.
- Catalogue items are sent by our suppliers.
- In-clinic products are the items we stock at our clinic inside Center 50+ in Salem, including the Foot and Ankle Rehab Kit. We pack and post these ourselves.
🌎 Where we ship
We ship to addresses within the United States only. We do not ship to international addresses, PO boxes, or US territories.
In-clinic products ship to the contiguous United States only. We are not able to post these to Alaska or Hawaii.
📦 Where your order ships from
HWY Physical Therapy partners with trusted suppliers to bring you quality products. Some catalogue items ship directly from our suppliers' warehouses, which may be located outside the United States. This lets us offer a wider range at competitive prices, but it does mean delivery takes longer than from a domestic warehouse.
In-clinic products are different. We pack and post these from our own clinic in Salem, Oregon, so they arrive sooner and always carry tracking.
⏱️ Processing time
All orders are processed within 1 to 3 business days, Monday to Friday, excluding public holidays. You will receive an order confirmation email once your order is placed. Orders placed at weekends or on holidays begin processing the next business day.
📅 Delivery timeframes
- In-clinic products — 5 to 8 business days from the date your order ships
- Catalogue items — 7 to 15 business days from the date your order ships
Delivery times are estimates and may vary with carrier volume, customs processing, or public holidays. Orders during busy periods may take longer.
💡 If a catalogue order has not arrived 15 business days after it shipped, please contact us and we will investigate straight away.
💳 Shipping costs
- Catalogue items — free on orders over $50, otherwise a flat rate of $4.90
- In-clinic products — a flat rate of $10 within the contiguous United States, charged once no matter how many in-clinic items you order
If your order contains both kinds, they are posted separately and each carries its own shipping charge. The two are added together, and your full shipping cost is always shown at checkout before you pay.
🔍 Order tracking
In-clinic products are posted by us and always include tracking.
For catalogue items we provide tracking where it is available. Because of the nature of international fulfilment we are not always able to offer real-time tracking on every shipment. Where tracking exists, it is included in your shipping confirmation email.
If you have not received tracking and your order is still within the estimated window, please allow the full 15 business days before getting in touch.
⚠️ Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the item
- A short video showing the problem
Claims made more than 48 hours after delivery may not be eligible for a replacement or refund.
✉️ Questions about your order
Email info@hwypt.clinic with your order number and we will help you as quickly as we can.
HWY Physical Therapy
2615 Portland Rd NE, Salem, OR 97301
971-202-1979