Shipping Policy

We currently ship to addresses within the United States only. We do not ship to international addresses, PO boxes, or US territories at this time.

In-clinic products ship to the contiguous United States only. We are not able to post these to Alaska or Hawaii.

HWY Physical Therapy partners with trusted suppliers to bring you quality products. Some items ship directly from our suppliers' warehouses, which may be located outside the United States. This allows us to offer a wider range of products at competitive prices, but it does mean delivery times are longer than a domestic warehouse.

In-clinic products are different. These are the items we stock at our clinic inside Center 50+ in Salem, including the Foot and Ankle Rehab Kit. We pack and post these ourselves from Oregon, so they arrive sooner and always carry tracking.

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive an order confirmation email once your order is placed. Orders placed on weekends or holidays begin processing the next business day.

In-clinic products posted from our Salem clinic usually arrive in 5–8 business days.

For catalogue items shipped from our suppliers, please allow additional time:

• Standard delivery: 7–15 business days from the date your order ships
• Delivery times are estimates and may vary due to carrier volume, customs processing, or public holidays
• Orders during peak periods (holidays, sales events) may take additional time

We sell two kinds of product and they are priced separately.

• Catalogue items — free shipping on orders over $50, otherwise a $4.90 flat rate
• In-clinic products — a $10 flat rate within the contiguous USA, charged once no matter how many in-clinic items you order
• If your order contains both kinds, they are posted separately and each carries its own charge, added together
• Your full shipping cost is always shown at checkout before you pay

In-clinic products are posted by us and always include tracking.

For catalogue items, we do our best to provide tracking information where available. Due to the nature of international fulfillment, we are not always able to provide real-time tracking for every shipment. If tracking is available, it will be included in your shipping confirmation email.

If you haven't received tracking and your order is within the estimated window, please allow the full 15 business days before reaching out.

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with:

• Your order number
• A clear photo of the item
• A short video showing the damage or issue